Engineering Project Support Analyst

Engineering Project Support Analyst

Services to be performed may include, but are not limited to the following:

Engineering Library/Documentation Systems Administration:

• Contribute to the administration and compliance of the Engineering Library.
• Control Document Publishing and Workflow: Monitor and control the entire document lifecycle from creation to publishing. This includes managing workflows for review and sign-off, ensuring all necessary approvals are secured before a document is finalized and made available to the wider team.
• Monitor Document Updates and Revisions: Coordinate the process for updating and revising existing documents. Ensure that outdated documents are archived and that all current documents are the most recent versions, with accurate version control records maintained within SharePoint.
• Maintain Document Inventory: Coordinate the completion and accuracy of a comprehensive inventory of documents for each unit. This includes working with unit leaders to ensure the inventory is current and reflects all active and retired documents.
• Manage Content Ownership Matrix: Monitor and maintain an accurate content owner and approver names matrix. This involves regularly updating the matrix to reflect personnel changes and ensuring that the correct individuals are assigned for document review, approval, and ownership across all units.
• Control the delivery of services such as document formatting and metadata standardization.
• Provide troubleshooting support and direction for issues related to publishing workflows, access control, and content updates.
• Creating rollout communication (interim and final) related to development/ completion of the completed documentation material to Engineering Department Staff, Agency stakeholders, and the Consultant community.

Content Management & Stakeholder Engagement

• Collaborate with Engineering and Agency stakeholders to identify needs, process gaps, and content management challenges across engineering functions.
• Monitor stakeholder requirements and facilitate working sessions to define operational processes and information architecture.
• Translate business and process requirements into content governance solutions.
• Collaborate on the development and implementation of standardized policies, procedures, and templates for document creation, publishing, and archival.

Reporting and Business Analysis

• Reporting and Dashboard: Coordinate the development of integrated reports and dashboards using tools such as Amazon QuickSight, Power BI, Looker Studio, and Excel. The analyst’s work ensures that data is presented in a way that provides meaningful insights for decision-making.
• Solution Design and Validation: Support technical teams in designing and validating new solutions. This includes monitoring and controlling quality to confirm that all data in a new dashboard or report is accurate and consistent, the solution meets the end user’s needs, and it works correctly when integrated with other systems. This validation process is critical for a smooth and successful project launch.
• New Technology Implementation Support: Collaborate on the management and administrative aspects of new software implementation projects and AI pilot tests. This involves coordinating timelines, managing communication between stakeholders and technical teams, and ensuring administrative tasks are completed to keep projects on track.
• Requirements Gathering: Conduct interviews, workshops, and surveys with stakeholders to collect, document, and manage business requirements. The ability to translate these needs into clear, actionable requirements is crucial for the success of any new project.

Project Management Support

• Support leadership on project initiatives from design to delivery.
• Support resource planning, risk management, stakeholder reporting, and progress for all initiatives using both predictive and agile methodologies, depending on the nature of the initiative.
• Maintain project documentation, execution plans and trackers

Education, Qualifications, and Experience

Required Education and Technical Qualifications

• Education: Bachelor’s degree in business administration, Information Systems, or a related field.
• Minimum 5+ years of proven experience in business analysis, project management, and project controls.
• Experience in the construction or financial industry is a plus.
• Demonstrated experience working in a public agency or utility as business analyst managing process documentation, policy development, and organizational transformation initiatives. Prior PA experience or understanding is highly desirable.
• Demonstrated experience with document management platforms like SharePoint and OpenText, including knowledge of file structure, metadata tagging, and access permissions.
• Proven ability to define and implement policies, procedures, and templates for document creation, version control, and archival.
• Demonstrated experience in developing and producing integrated reports and dashboards.
• Experience in managing software implementation projects and AI pilot tests, including coordinating timelines, communication, and project tasks.
• Software Proficiency:

o Proficiency in Microsoft Office 365 tools (Word, Excel, PowerPoint, Visio) and familiarity with enterprise content management systems such as OpenText.

o Proved experience with Power BI and Looker Studio and other visualization tools – Amazon QuickSight.

o Proficiency with tools such as Miro, Asana, Trello, or Notion.

o Familiarity with SAP and Quickbooks.

o Other Tools: Experience with requirements management tools (e.g., Jira, Confluence), process modeling tools (e.g., BPMN, Visio), and document management platforms (e.g., SharePoint, OpenText).