Haydan Consultants, Inc. is seeking a highly motivated Project Systems Support Specialist to join our New York, NY office in support of the NYC Borough-Based Jails (BBJ) Program.
Responsibilities:
As a Project Systems Support Specialist, you will play a key role in providing technical assistance and
user support for the BBJ Program’s Project Management Information System (PMIS). Your primary
responsibilities will include troubleshooting system issues, resolve support tickets, and ensuring smooth
day-to-day system operations.
This position requires not only a solid technical foundation but also strong communication and
teamwork skills. You should be comfortable working both independently and collaboratively, while
maintaining transparency and responsiveness to meet Client and Project needs. Respond to and resolve PMIS-related support tickets, addressing technical issues, access problems, and user inquiries in a timely manner.
- Provide onboarding and offboarding support, including account setup, permission assignments,
and user profile management. - Track and assist with audit processes, including permission reviews and user access
reconciliations. - Deliver PMIS training sessions for new and existing users, including role-specific refresher
courses and documentation support. - Coordinate with Document Control (DC), Facilities, and project teams to support document
transmittals, workflow updates, and user task management.
Preferred Skills:
- Strong understanding of project documentation workflows (submittals, RFIs, transmittals)
- Understanding of access control and user permission systems
- Excellent communication and coordination skills across multiple departments and stakeholders
- Experience delivering user training and creating support documentation
- Strong attention to detail and ability to manage multiple support tasks concurrently
Qualifications:
- Bachelor’s degree in Architecture, Engineering, Construction Management, Computer Science, or
a related field - 3+ years of experience in PMIS support, document control, or IT support role
Rate: $50/Hr.
